Returns and Refunds Policy - Malaysia

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About Our Returns Policies, and many sellers on, offer returns for items which is found to be faulty or damaged upon arrival. You can use this page to learn about our returns policy. Most items sold on follow our general returns policy, but some products may have different policies or requirements associated with them.

Requirement For A Full Refund For Products

Requirements for a Full Refund for Services

  • Customer must be refused service by the merchant within the voucher valid period
  • Merchant has closed down and/or stopped providing the advertised service on the voucher

Refund requests must be submitted via email to  This email address is being protected from spambots. You need JavaScript enabled to view it.  within 5 days of voucher expiry date or within 30 days of deal expiry date, whichever is later.

Merchant Returns Policies

While most merchants offer a returns policy equivalent to's, some seller returns policies may vary. However, they may provide refunds. Shipping and handling charges for returning items shipped by a merchant are borne by the buyer.

Items must be returned to the seller with a trackable shipping service.