About Our Returns Policies
BanyakDeal.com, and many sellers on BanyakDeal.com, offer returns for items which is found to be faulty or damaged upon arrival. You can use this page to learn about our returns policy. Most items sold on BanyakDeal.com follow our general returns policy, but some products may have different policies or requirements associated with them.
Requirement For A Full Refund For Products
- Items must be faulty or damage upon arrival
- Items must be returned with all original packaging and accessories
- Any complaints must be emailed to
accompanied with relevant photographic evidence (where applicable) within 14 days of receipt. For undelivered goods, complaints can be raised within 3 months from your date of purchase.
- Merchant is unable to provide any form of tracking number of shipment within 30 working days of the deal expiry date
Requirements for a Full Refund for Services
- Customer must be refused service by the merchant within the voucher valid period
- Merchant has closed down and/or stopped providing the advertised service on the voucher
Refund requests must be submitted via email to
within 5 days of voucher expiry date or within 30 days of deal expiry date, whichever is later.
Merchant Returns Policies
While most merchants offer a returns policy equivalent to BanyakDeal.com's, some seller returns policies may vary. However, they may provide refunds. Shipping and handling charges for returning items shipped by a merchant are borne by the buyer.
Items must be returned to the seller with a trackable shipping service.